My Wallet - All you need to know

Organic & Real - Wallet FAQ

Organic & Real Wallet credit simply refers to money that is converted into store-specific currency, and is held in your account like a bank. When you receive Organic & Real Wallet credit on the platform, the funds can be used by you to pay at checkout. It is convenient and hassle-free! You have full control in regards to how you choose to apply store credit to your purchase. You can use 100% of the funds you have available or a percentage of it only. The credit remains in your account till you decide to utilize it.

Organic & Real (Frequently Asked Questions)

How can I add credit to My Wallet?

To obtain Organic & Real Wallet credit, the first thing that is needed is sign up and become a registered user of platform, if you haven't already. And then use your Debit/Credit card to add funds to your Wallet which is converted into store credit that can be used anytime you make a purchase on our website.

How can I pay by wallet for my Order?

One you have added all your products you want to order in your cart, navigate to your cart page and at checkout, you’ll find the option to pay by Wallet.



Can I decide not to use my store credit for a particular transaction?

Yes, you have the power to decide whether or not to use your store credit for a purchase. Depending on the amount of the order, your account balance will automatically adjust after the transaction has been processed.


Can I decide how much Organic & Real Wallet credit I want to use for a specific purchase?

Yes, you can decide how much store credit you use, and how you use it (as long as you have a sufficient amount of store credit available in your account). You need not use all available store credit in one go.



Can we use our wallet to pay for the shipping fee on our order?

Yes, it is possible. You can choose to pay any part or amount of the total payable from your Wallet, at the time of checkout.


Is there a validity or expiry for the credit in My Wallet?

No, there is no expiry date, any amount in your Wallet will remain there till you decide to use it.


Can any refund from be converted to credit in My Wallet?

Yes, this is possible and highly recommended.

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